TY  - BOOK
AU  - Stone, Douglas
TI  - Difficult Conversations : How to discuss what matters most
SN  - 9780143118442
U1  - 158.2 
PY  - 1999///
CY  - New York
PB  - Penguin Books
N1  - Update with answers to the ten most frequently asked questions about difficult coversations
ER  -