TY  - BOOK
AU  - Christensen, Clayton M.
TI  - Innovator's dilemma : when new technologies cause great firms to fail 
SN  - 9781422196021
U1  - 658.4062 
PY  - 2000///
CY  - USA 
PB  - Harvard business press
KW  - Creative ability in business, Success in business, Customer services
ER  -